My emails disappear from webmail

Question ID : 53
Online URL : http://www.absolute-email.net/help/kb/question.php?ID=53

Back to Original Question


The most likely cause of your missing messages is that you have recently logged in with an email program (POP login) to check your emails, and it was not set to leave the emails on the server.

All email programs have a setting to allow you to decide whether you wish to leave your messages on the server after you have downloaded them, and how long to leave them there. If you wish to use POP login some of the time and Webmail or IMAP login some of the time, you should locate the setting (usually found on the advanced email settings page) in your email software for ALL POP logins you have setup, and set it to leave your emails on the server for say 30 days. The setting is usually called something like "leave a copy of messages on the server" or "keep messages on the server".

Unfortunately there is nothing that we can do to put back the messages that your email software has already deleted, but if you change your email program settings as above your new emails will stay in Webmail for the period you set.