How does spam filtering work?

Question ID : 89
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We understand that spam can be very annoying, so with our service all your emails are scanned by our advanced spam detection tools and any emails that are considered spam are automatically moved to your 'spambox' folder, leaving you with a spam-free Inbox and time to concentrate on more important things! Any spam emails older than 14 days will be automatically removed from your spambox folder. False positives (good emails that are accidentally marked as spam) are rare, so most users don't need to check the spambox folder or do anything to remove spam emails - we do it all for you. But if you do wish to check your spambox folder, there are several ways to do this:

Method 1: Login to Webmail and look over the emails in your spambox folder.

Method 2: Send a blank email from your address to (where '' is your own domain). The email you send should have the subject "7 days" (you can change this to include more or less days). Within a few minutes you will receive an email listing all spam received for your address in the last 7 days. If you see an email listed that is NOT spam and is a legitimate email, you can release the email to your Inbox (instructions are included in the email).

Method 3: If you use an email program or mobile with IMAP login type, your spambox folder will be visible along with your other folders.

In addition to the above information, our help article here explains how to correct spam filtering mistakes, or whitelist an address.