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Question Title My email program says that my username or password is incorrect

If you use email software to send and receive your emails, you need to use your full email address as the login username. In the setup/properties for your email address within your email program, ensure that you have entered your whole email address as the username. Also check that your password is correct.

If you have problems, copy and paste your username and password from the welcome email we sent to you when we setup your account, pasting them into your email program settings (this assumes you haven't changed your password since signing up).

 
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