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Question Title How is my email package renewed?

If you choose to pay by credit/debit card when you purchase your email package, a regular payment is setup from your card. This means that your card will be automatically debited on the same day every year, ensuring that there is no interruption to your service. We will only contact you if there is a problem with your payment, otherwise everything continues seamlessly. Details of your regular payment agreement, including the amount and dates of the future payments, can be found in the 'FuturePay' email you received when your account was setup. Your regular payment date is also shown in the 'My Account' area of our website.

If you choose a payment method other than credit/debit card, we will contact you well before the renewal date to let you know that your email package needs renewing. We will send these renewal emails to your main email address (and secondary contact email address if still valid).

 
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