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Question Title Reset my password(s)
This article assumes that you have forgotten your existing password. If you know your existing password(s), please see Here.
 
Note: There are two types of password - your overall package password used for logging into the My Account area of our site, and your email address password(s) used for logging into Webmail or with email software.
 
To reset your overall package password (for 'My Account' login):
You can reset your Package Security Password at any time using our form Here.

To reset your email address password(s) (for Webmail/email software login):
If you have forgotten your email address login password, you can reset this in the My Account area.

  1. Login to My Account. If you have forgotten that password too, you can first reset your 'My Account' password by following the above instructions.
  2. Click "Change Password", then select "Change individual email address password".
  3. Click the "Change Password" link next to the relevant email address and complete the online system to change the password.
  4. IMPORTANT: If you use email software to login, you should now IMMEDIATELY update the password in your email software (in BOTH the incoming settings AND outgoing authentication settings) on ALL computers & mobile devices that login to this address, otherwise you may get locked out.
 
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