Knowledgebase

Our spam system has the ability to learn what is spam and not spam. If our system incorrectly filters a good email or allows spam through to your Inbox, you can help improve our filters:
 
If you receive a spam email to your Inbox:
Please "forward as attachment" the email to assp-spam@yourdomain.com (replace yourdomain.com with your own domain name, e.g. assp-spam@johnsmith.com).

Remember an email is only considered spam if it is an unsolicited email from someone you have never had contact with. Many companies will send you newsletters if you have purchased from them in the past, but this is NOT spam. In those instances you should contact the company to unsubscribe from their newsletter and NOT send the email to our spam learning system. Please only send true unsolicited spam emails to our system.

If you receive a non-spam email that is incorrectly filtered to your spambox folder:
Please "forward as attachment" the email to assp-notspam@yourdomain.com (replace yourdomain.com with your own domain name, e.g. assp-notspam@johnsmith.com).

If you wish to whitelist an email address so it is never marked as spam:
Please send an email to assp-white@yourdomain.com (replace yourdomain.com with your own domain name, e.g. assp-white@johnsmith.com) with the email address you wish to whitelist in the SUBJECT of the email. Leave the body of the email blank.

All the above emails to our spam system must be sent via our servers from the email address you have setup with us.

In addition to the above information, our help article here explains the different ways to check your filtered spam.

1. Avoid Spam - what you should and shouldn't do
2. Why am I receiving spam?
3. How does spam filtering work?