Help & Support

There's lots of different email software/apps available for sending and receiving emails with your computer or mobile. Whichever you choose, you'll need to enter some settings to connect your software to your email account:

Settings to use in your email software/app:

We have a number of step-by-step guides for specific email software/apps. Or you can simply use the settings below.

Incoming Settings

• Account Type: IMAP
• Incoming Mailserver: mail.yourdomain.com
  where 'yourdomain.com' is your own domain (found in your welcome email)
• Username: Set this to your FULL email address, e.g. you@yourdomain.com
• Password: The password for your email address
• Use SSL/TLS: ON. If you have multiple options set this to TLS (or SSL if TLS isn't an option).
• Incoming Port Number: 993

SMTP/Outgoing Settings

• SMTP/Outgoing Mailserver: mail.yourdomain.com
  where 'yourdomain.com' is your own domain (found in your welcome email)
• SMTP/Outgoing Authentication: ON. If you have multiple options set this to 'Password'
• SMTP/Outgoing Username/Password: Same as the incoming username/password above
• Use SSL/TLS: ON. If you have multiple options set this to TLS (or SSL if TLS isn't an option).
• SMTP/Outgoing Port Number: 465

As well as IMAP we also support POP login. If you wish to use POP login instead of IMAP please see here.

If you have problems getting set up, whichever email software or app you're using, have a look at the Having Problems? section for your service, which contains answers to many common problems.