Change or reset your email password

Applies to: Email Packages & Website Hosting
Your email password is the password used to login to Webmail or with your email software/app.

Please select one of the options below:

Change your email password:
  1. Login to Webmail. If you've forgotten your current email password, please see below.
  2. Click 'Email Config' (cog icon) in the main menu, then select 'Password & Security'.
  3. Type your new password into the 'New Password' box, or click the Password Generator button.
  4. The strength indicator will tell you if your password is secure enough. If not, try a mix of lowercase and uppercase letters and add numbers until the indicator turns green.
  5. Retype your password into the 'Confirm New Password' box and then click the 'Save' button.
  6. IMPORTANT: If you use email software to login, you should now IMMEDIATELY update the password in your email software (in both the incoming settings and outgoing authentication settings) on ALL computers & mobile devices that login to this address, otherwise you may get locked out.

If you've forgotten/don't know your email password:
  1. Login/go to Manage Account > More Actions > Manage Email Addresses. If you've forgotten your account admin password too, please reset it first then return and complete these instructions from the beginning.
  2. Click 'Reset Password' next to the relevant email address and confirm you wish to reset the password.
  3. The new password will be shown on-screen. Make a note of this password now. If you wish you can change your email password to something more memorable by following the instructions above.
  4. IMPORTANT: If you use email software to login, you should now IMMEDIATELY update the password in your email software (in both the incoming settings and outgoing authentication settings) on ALL computers & mobile devices that login to this address, otherwise you may get locked out.
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