Step-by-step guide: Windows Live Mail

Category: Email Packages Logging in to your email
To set up your email in Windows Live Mail:
  1. Open Windows Live Mail and click 'Accounts' then 'Email'

    • The 'Add your email accounts' window will appear:

    • In the 'Email address' box, enter your full email address, e.g. you@yourdomain.com.
    • In the 'Password' box, enter the password for your email address, and tick 'Remember this password'.
    • In the 'Display name for your sent messages' box, enter the name you would like displayed in emails you send. This can be anything you like.
    • Click the 'Next' button.


    • The 'Configure server settings' window will appear:

    In the left 'Incoming server information' section:
    • In the 'Server type' list, select either 'IMAP' or 'POP' depending on your preference.
      Which login type should I choose?
    • In the 'Server address' box, enter 'mail.yourdomain.com' where 'yourdomain.com' is your own domain e.g. if your address was email@johnsmith.com you would enter 'mail.johnsmith.com'. If you're unsure, you can find your incoming mailserver in the welcome email we sent when you signed up.
    • Tick the 'Requires a secure connection (SSL)' box.
    • In the 'Log-on username' box, enter your full email address.
    • Check the following settings are correct & change if needed:
          Port = 993 (IMAP) OR 995 (POP3)
          Authenticate using = Clear text

    In the right 'Outgoing server information' section:
    • In the 'Server address' box, enter 'mail.yourdomain.com' where 'yourdomain.com' is your own domain e.g. if your address was email@johnsmith.com you would enter 'mail.johnsmith.com'. If you're unsure, you can find your outgoing mailserver in the welcome email we sent when you signed up.
    • Tick the 'Requires a secure connection (SSL)' box.
    • Tick the 'Requires authentication' box
    • Check the following settings are correct & change if needed:
          Port = 465
    • Click the 'Next' button.


    • A success message will appear

    • Click the 'Finish' button.
    Your account is now successfully set up and emails will start downloading (if you have any emails in your online account). There are a few more things to consider, so please read on...


  2. Sending emails: when you send an email for the first time you will likely see a warning about the security certificate or server identity. You can safely accept the warning. Please see here for more information.


  3. IMAP login ONLY: If you chose IMAP login type in the steps above, you should sync your main folders with Webmail to keep everything consistent. Right-click the name of your account in Windows Live Mail (on the left), then click Properties.

    • A new window will open. Click the 'IMAP' tab.

    • Make sure 'Store special folders on IMAP server' is ticked.
    • Enter 'Sent' for the Sent Items path, 'Drafts' for the Drafts path, 'Trash' for the Deleted Items path, and 'spambox' for the Junk path. These settings are case-sensitive so make sure you put the capital letters as above.
    • Click the 'OK' button to finish.


  4. POP login ONLY (optional): If you chose POP login type in the steps above and wish to leave your emails online for a set period so newer emails are available in Webmail, right-click the name of your account in Windows Live Mail (on the left), then click Properties.

    • A new window will open. Click the 'Advanced' tab.

    • Under 'Delivery' tick 'Leave a copy of messages on server', and also tick 'Remove from server after' and set to 14 days (or more/less days if you prefer). DO NOT have just the first box ticked (with no period set), otherwise your account will eventually run out of space.


This completes your email account setup and you're now ready to start using Windows Live Mail.
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