Step-by-step guide: Outlook

Applies to: Email Packages & Website Hosting
This tutorial is for Outlook 2010, but other versions are likely to be the same or similar.
  1. Open Outlook and click 'File' (top left) then 'Info'

    • The 'Add your email accounts' window will appear:

    • Don't fill in any information. Select the 'Manually configure server settings or additional server types' box.
    • Click the 'Next' button.


    • The 'Choose Service' window will appear:

    • Select the 'Internet E-mail' box.
    • Click the 'Next' button.


    • The 'Internet E-mail Settings' window will appear:

    • In the 'Your Name' box, enter the name you would like displayed in emails you send. This can be anything you like.
    • In the 'Email address' box, enter your full email address, e.g. you@yourdomain.com.
    • In the 'Account Type' list, select either 'IMAP' or 'POP' depending on your preference.
      Which login type should I choose?
    • In the 'Incoming mail server' box, enter 'mail.yourdomain.com' where 'yourdomain.com' is your own domain e.g. if your address was email@johnsmith.com you would enter 'mail.johnsmith.com'. If you're unsure, you can find your incoming mailserver in the welcome email we sent when you signed up.
    • In the 'Outgoing mail server (SMTP)' box, enter 'mail.yourdomain.com' where 'yourdomain.com' is your own domain e.g. if your address was email@johnsmith.com you would enter 'mail.johnsmith.com'. If you're unsure, you can find your outgoing mailserver in the welcome email we sent when you signed up.
    • In the 'User Name' box, enter your full email address, e.g. you@yourdomain.com.
    • In the 'Password' box, enter the password for your email address, and tick 'Remember password'.
    • Do not click the 'Test Account Settings' button.
    • Click the 'More Settings' button.


    • A new window will appear. Click the 'Outgoing Server' tab:

    • Tick the 'My outgoing server (SMTP) requires authentication' box and ensure that 'Use same settings as my incoming mail server' is selected.


    • Now click the 'Advanced' tab:

    • Tick the 'This server requires an encrypted connection (SSL)' box.
    • Check the following settings are correct & change if needed:
      - Server Port Numbers > Incoming server = 993 (IMAP) OR 995 (POP3)
      - Server Port Numbers > Outgoing server (SMTP) = 465
      - Use the following type of encrypted connection = None
      - POP login ONLY (optional): If you chose POP login type in the steps above and wish to leave your emails online for a set period so newer emails are available in Webmail, under 'Delivery' tick 'Leave a copy of messages on server', and also tick 'Remove from server after' and set to 14 days (or more/less days if you prefer). DO NOT have just the first box ticked (with no period set), otherwise your account will eventually run out of space.
    • Click the 'OK' button.


  2. You will now be back at the 'Internet E-mail Settings' window.

    Click the 'Next' button. If you chose to test your settings this will happen now.


    • A success message will appear:

    • Click the 'Finish' button.


  3. Sending emails: when you send an email for the first time you will likely see a warning about the security certificate or server identity. You can safely accept the warning. Please see here for more information.


This completes your email account setup and you're now ready to start using Outlook.
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