Manage spam filtering

Category: Email Packages Account functions
All your emails are scanned by our advanced spam detection system and spam is automatically moved to your 'spambox' folder. Emails in your spambox folder are automatically deleted after 14 days but if you wish to check your spambox folder you can do this at any time either in Webmail or in your email software/app (if you use IMAP login).

Correct filtering mistakes:
If you find a good email in your spambox or a spam email not in your spambox, you can correct this and help our spam detection system learn:
  • Login to Webmail.
  • Highlight the email(s).
  • Click 'Mark > As spam' or 'Mark > As not spam' as appropriate.
  • Mark as spam will move the email to your spambox folder and blacklist the sender.
  • Mark as not spam will move the email to your Inbox and whitelist the sender.

Remember an email is only considered spam if it is an unsolicited email from someone you have never had contact with. Many companies send newsletters if you've used them in the past, but this is NOT spam. In those instances you should contact the company to unsubscribe from their newsletter and NOT mark the email as spam. Please only mark true spam emails as spam.

Whitelist an email address:
Please follow the above instructions to mark the email as not spam which will automatically whitelist the sender.
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