Login with email software/app

Category: Email Packages Logging in to your email
There's lots of different email software/apps available for sending and receiving emails with your computer or mobile device. Whichever you choose, you'll need to enter some settings to connect your software to your email account:

Step-by-step setup guides:

Settings to use with any email software:
All software is different, so if needed please refer to your software help for how to add a new account. You'll need the following settings:

  • Account Type: IMAP or POP3    Which login type should I choose?
  • Incoming Mailserver: mail.yourdomain.com
    where 'yourdomain.com' is your own domain (found in the welcome email we sent you when you signed up).
  • Outgoing/SMTP Mailserver: mail.yourdomain.com
    where 'yourdomain.com' is your own domain (found in the welcome email we sent you when you signed up).
  • Username: This should be your FULL email address, e.g. you@yourdomain.com.
  • Password: The password for your email address.
  • Outgoing/SMTP Authentication: To send emails, you must turn on outgoing/SMTP authentication (set it to 'Password' if you need to choose a method). You must also set your username and password (same as above).
  • SSL/Encryption: Incoming AND outgoing SSL should be set to ON. If you have multiple options, select 'SSL'.
  • Port Numbers: Most email software will set the correct port numbers. They should be:
      Incoming port (with SSL on): 993 (IMAP) or 995 (POP3)
      Outgoing port (with SSL on): 465
  • Sending emails: when you send an email for the first time you will likely see a warning about the security certificate or server identity. You can safely accept the warning. Please see here for more information.
  • Leave emails on server (POP login ONLY): To leave emails online for a set period so newer emails are available in Webmail/IMAP logins, set this setting to say 30 days. It is not recommended to leave emails on the server forever, otherwise your account will eventually run out of space.

If you have problems getting set up, whichever email software or app you're using, have a look at the Having Problems? section for your service, which contains answers to many common problems.

Which login type should I choose?
You should choose IMAP if you connect from more than one computer/mobile device, and you want all your folders and emails to automatically sync across all logins, e.g. if you delete an email on one computer, that change will happen on all your IMAP logins (and Webmail). IMAP stores all your emails online so you'll need to periodically delete emails to prevent your account from eventually filling up. You can save emails to your own computer first so you have a copy before deleting them.

You should choose POP3 if you login from just one computer/mobile device, or if you wish to store your emails on your own computer/device so you never run out of space.
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