Help & Support

Tips & advice to help you manage your space usage:

• To check how much space you are currently using and details of which folders are using the space, please see here.
• If your account is full you can either upgrade your account to include more disk space or save/download your older emails so you have a copy, then delete them from your online account to free up space.
• You can save emails to your computer/device before deleting them, either in Webmail or using your email software/app (IMAP logins only). Periodically saving older emails from all your folders will ensure you never run out of space. For example, you could periodically save then delete all emails more than a year old so you always have a year's emails in your online account, with all older emails stored on your computer or device.
• To save emails to your computer in Webmail, highlight the messages and click 'More' (above the email/email list) > Download > Select the appropriate option. Once you have saved emails to your computer, you can delete them in Webmail to clear space.
• To save emails from your email software/app rather than Webmail, simply follow the instructions in your software/app help to save emails to your computer. You can also delete emails directly from your software to clear space. Note this only applies to IMAP logins (not POP).
• If there are any emails in your Trash/Deleted folder after deleting emails, remember to empty that folder which will free the space.